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Verizon Strike Taking Trickle-down Toll on Business Customers

  • Network World
  • 5/5/2016
  • Paul McNamara, with insights by David Rohde
“Customers are asking their Verizon (Enterprise) account teams for, you name it – an inventory of current services, a next response to a bid for new services, a network management request that can’t otherwise be handled automatically – and the answer is coming back very frequently that those people aren’t around right now so you’re going to have to wait."

– TC2's David Rohde offers his own insights on this troubling event.

With the strike by Verizon union members now in its fourth week – and no settlement appearing near – frustrations born of service delays and cancelations remain primarily the bane of consumers, although business customers are also taking on collateral damage, some of which may not be visible to the untrained eye.