A global enterprise was approaching the renewal of a large-scale U.S. mobility agreement with a major carrier, representing a critical category of spend touching thousands of users and devices.

Mobility had grown increasingly complex, with multiple device types, plan structures, incentives, and billing components, making it difficult to validate whether pricing remained competitive or aligned to actual usage. At the same time, the organization wanted to avoid the disruption of a full RFP and instead pursue a renewal that delivered meaningful savings and improved commercial terms.

The challenge was clear: extract market-leading pricing and flexibility from an incumbent supplier in a renewal scenario, while ensuring the agreement would remain sustainable as usage and technology evolved.

TC2 supported the client through a structured mobility renewal strategy grounded in market benchmarking, commercial evaluation, and targeted negotiation support.

We evaluated the incumbent carrier’s initial renewal proposal across all key components, including rate plans, device pricing, incentives and contractual terms, benchmarking each element against current market conditions to determine competitiveness and identify negotiation opportunities.

From this analysis, TC2 helped shape a renewal strategy that validated and secured market-leading pricing across smartphones, tablets, and mobile broadband services, improved equipment discounts and lifecycle economics, structured credits and incentives tied to actual usage and growth, preserved contractual flexibility including protections against future fee increases, and avoided unnecessary complexity or unfavorable commitments often introduced in renewal scenarios.

This approach allowed the client to confidently move forward with a renewal, knowing the agreement reflected market leading terms and delivered both immediate and ongoing value.